Returns & Exchange
Effective from 01/01/2017
Need to return or exchange something? Not a problem. We accept all returns and exchanges for items that are full price. This excludes sale and promotional items.
In order to exchange or return product/s bought online through our online store, you will need to follow the steps below
1. Return items to the following address (mail only)
Direct Mail Corporation
Attn: Skwosh returns
26 Dougharty Road Heidelberg West VIC 3081
You must include the following with your return item:
- A note containing your order number, full name and clear written exchange instructions (include style/size preference). Please check available stock online before returning.
- A prepaid postage satchel with your name and address already filled out so that we can post your exchange straight back to you.
We try our best to accept all items returned to us, however, please observe our policy as follows:
1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchange for items purchased using a credit note, sale items and promo coupons.
4. Exchanges and returns for online orders can only be processed directly through our online store department only.
5. Returns that do not include a return note with instructions will be returned to sender.
6. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as Skwosh is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.