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Returns & Exchange

EXCHANGE POLICY

Effective from 01/01/2017

Need to return something? Not a problem. We accept all returns that are full price.
In order to exchange product/s bought online through our online store, you will need to follow a re-order and return process:

1. Place a new order for your new product/s straight away to avoid missing out!

2. Return items to the following address for refund less postage costs (mail only):
Direct Mail Corporation
Attn: Skwosh returns
158 Murphy street
Richmond, VIC 3121
- Include a note with your order number and instruction for credit note/refund on the note.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY
1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchange for items purchased using a credit note, sale items and promo coupons.
4. Exchanges and returns for online orders can only be processed directly through our online store department only. 
5. Returns that do not include a return note with instructions will be returned to sender.
6. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as Skwosh is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.